Refund Guidelines & Process
Refunds are processed based on our policy guidelines; please review the terms before requesting.
1. Introduction
This Refund Policy outlines the terms and conditions under which refunds are processed for clients who purchase services from IPAGE UMS. By engaging in our services, the client agrees to the following refund policy.
2. Eligibility for Refund
Post-Service Cancellation:
- If a client cancels their service request before work has commenced, they may be eligible for a partial refund, subject to deduction of administrative fees.
- A non-refundable processing fee (amount to be determined by service type) will be deducted from the total fee.
Post-Service Commencement:
- No refunds shall be issued once project execution has begun, regardless of the service stage.
3. Refund Processing Time
- Approved refunds shall be processed within 14 business days from the date of approval.
- Refunds will be credited to the original payment method used for the transaction.
4. Non-Refundable Fees
- Consultation, service initiation, and administrative charges are non-refundable.
- No refunds shall be granted for delays or non-compliance on the client’s part that hinder service delivery.
5. Exceptions
- Refund requests due to force majeure, legal constraints, or unforeseen circumstances may be considered on a case-by-case basis at the sole discretion of IPAGE UMS.
- Documentary evidence may be required to support such refund claims.
6. Dispute Resolution
- Any disputes arising out of refund requests shall be resolved through internal grievance redressal mechanisms.
- If a resolution is not reached, the dispute shall be subject to the jurisdiction of the courts located in Hyderabad, India.
7. Contact for Refund Requests
For refund-related inquiries, clients must email bd@ipageums.com with the following details:
- Full Name
- Service Name
- Payment Receipt
- Reason for Refund Request
IPAGE UMS reserves the right to modify this Refund Policy at any time without prior notice.
